Reference

Know Where You Stand with sona9

Access to sona9 depends on your local law and eligible region — these terms set out what applies when you use the platform. Read through the key conditions below so your account, wallet, and activity stay on solid ground.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket wallet rulesLive casino and slots
sona9 Know Where You Stand with sona9
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how these terms apply to your account, or you need to flag a concern about a transaction made via bKash, Nagad, or Rocket, our support team handles policy queries directly. Reach out through any of the channels below and include your account reference so we can respond accurately.

Live Chat Open the chat window from your account dashboard for direct policy queries. Available during platform operating hours for Bangladesh account holders.
Email Support Send your legal or account query to our support address. Include your registered email and a brief description so the right team picks it up.
Help Centre The Help Centre covers account rules, wallet conditions, and eligibility questions. Check there first — many policy answers are already documented.
HOW WE HANDLE DATA

Account Security and Data Practices

We hold your account data only for as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it — contact support with your account reference to start that process.

Data Retention

Account and transaction records are kept for the period required by applicable rules. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Cookie Use

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password and OTP verification on login. Never share your OTP with anyone — our team will never ask for it through chat or email.

Requesting Changes

To update your registered details or request data access, contact support from your registered email. Identity verification is required before any account change is processed.

Common Legal Questions Answered

These are the questions we hear most often about account terms, data, and eligibility. If your question is not here, reach out through live chat or email.

Yes. Access depends on your local law and the regions sona9 currently supports. If your region is not eligible, these terms do not grant you access to the platform.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches account conditions and may result in suspension.

Contact support from your registered email with your account reference and request type. We will verify your identity before releasing any account data to you.

Funds in a suspended account are held pending review. Once the review is complete, eligible funds are returned to the wallet used for the original deposit.

Updated terms are posted on this page with a revised date. Continuing to use the platform after a change is posted means you accept the updated conditions.

Raise it through live chat or email support with your account reference and the transaction details. Policy queries involving bKash, Nagad, or Rocket payments are handled by the same team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.